| How do I receive another Licence key if my computer crashes or is reformatted? |
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Please send an email to sales@electricalsoftware.co.uk with the registered users name and customer/CD-Rom number for more instructions.
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| Is the software fully compliant with BS 7671: 2008 (17th Edition)? |
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Yes
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| What are the system requirements? |
Our software is compatible with Windows 95 up to Windows 7, with a minimum requirement of a PII and 64 mgs of RAM.
The software is NOT Apple Macintosh compatible
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| How knowledgeable do you need to be to use the program? |
| Some electrical knowledge is essential, but because of the new smart technology in Installation Design, the program will design in full compliance. |
| How do I get technical help if I need it? |
| You can submit a contact request via our website, email or phone. We aim to respond to all queries within 24 hours |
| Are there any maintenance charges to pay? |
| No, there are inexpensive care packages which would entitle you to all future upgrades! |
| How easy is the software to use? |
Very Easy
Please call 0800 756 9948 for more info. |
| Are there Site licences available for multiple users? |
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Yes, site licences are available for 3 to 3,000 users on Desktop or Laptop computers, please call 0800 756 9948 from more information |
| Does the program calculate wire/cable sizes for really large currents? |
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Yes, you can calculate wire/cable sizes up to 10,000 amps or 10 Parallel cores per phase. |
| Can I input my own Wire/Cable Sizes? |
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Yes, you simply leave the voltage drop box blank in the Cable Calculation screen and the program will list all compliant Wire/Cable sizes |
| I’m in Maintenance can I use it to help maintain an existing installation? |
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You can check an existing design for compliance by inputting every wire/cable size in to the Design program and test for compliance. You can also add or modify? |
| What happens if the rules and regulations change? |
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You will be contacted once the updated version is available |
| Are there any training classes? |
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Yes we run one day training classes, please call 0800 756 9948 for more information. |
| For all other inquiries please drop us an e-mail, we will be happy to help. |
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After your order has been processed you will receive a temporary user name and password to access the download section of our website, this will be valid for 30 days from the date of download. You will receive a hard copy CD-Rom within 7 days which has instructions on how to receive a permanent licence key.
If you have not received an email with you temporary user name and password within 2 business days, please contact us at your convenience.
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